Terms & Conditions
Please read these terms carefully. They explain how therapy services are provided, what you can expect, and the responsibilities that apply when booking and attending sessions.
Last updated: October 2026
About These Terms
These Terms & Conditions apply to therapy services provided through Zain Therapy. By booking or attending a session, you agree to the terms set out on this page.
Therapy Services
Zain Therapy provides Cognitive Behavioural Therapy (CBT) for adults aged 18 and over. Therapy is currently delivered online, with in-person sessions expected to become available in Tower Hamlets.
- CBT-based therapy
- Adults 18+
- Online sessions currently available
- In-person sessions coming soon
Sessions and Appointments
Sessions normally last 55 minutes. Appointment frequency and timing will be discussed based on your needs, goals, and availability.
- Sessions are booked in advance
- Please attend at the agreed time
- Online sessions should take place in a private and suitable environment
- Any changes should be discussed in advance
Fees and Payment
The standard fee is £40 per 55-minute session. Concessions may be available for students and people on a low income. Please enquire for more information.
Payment Bank transfer or cash.
Cancellations and Rescheduling
Please provide at least 48 hours’ notice if you need to cancel or reschedule a session.
Sessions cancelled with less than 48 hours’ notice may be charged unless otherwise agreed.
Online Therapy
Online sessions are delivered through a secure video platform. You are responsible for having a suitable device, internet connection, and a private space where possible.
- Stable internet connection
- Quiet and private location
- Charged device
- Notify the therapist if technical problems occur
Confidentiality
Information shared during therapy is treated as confidential and handled in accordance with professional and data-protection standards.
Confidentiality may have limits where there is a serious risk of harm, a legal obligation to disclose information, or another situation where disclosure is required for safety or legal reasons.
Records and Personal Information
Information collected through enquiries, bookings, and therapy is handled in accordance with the Privacy Policy.
Crisis Support [1]
Zain Therapy does not provide emergency or crisis support.
If you are in immediate danger or require urgent mental-health support, please contact the appropriate emergency service.
Client Responsibilities
Therapy works best when both therapist and client engage openly and respectfully.
- Provide accurate information where relevant
- Attend sessions as agreed
- Maintain respectful communication
- Use online sessions from a suitable private space where possible
- Raise concerns as soon as possible
Professional Boundaries
The therapeutic relationship is professional in nature. Communication outside sessions should remain related to therapy, scheduling, or service administration.
Website Information
Information on this website is provided for general informational purposes and should not be treated as emergency, medical, or psychiatric advice.
Changes to These Terms
These Terms & Conditions may be updated from time to time. The latest version will always be published on this website.
Contact
If you have any questions about these Terms & Conditions, please get in touch.